How does somebody turn a complaint into a feature?  Anybody out there, who runs a web hosting company, can tell you they hear complaints about this, that and the other, every single day.  When public opinion becomes SO strong, you might want to take the idea into consideration.  You do not have to drastically change the way you do business though.  If you are successful in one area of business, do not toss it aside to do something else that is more popular.  I got a question submitted to me the other day from Matt, which touches on this very ...

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